How to file a claim on ebay

You'll find a full list of countries and items that aren't included in the Frequently Asked Questions section of our ShipCover page - opens in new window or tab.

You can purchase insurance through your preferred carrier to cover shipment to the domestic shipping center. Any claims related to the international leg of the delivery are handled by the Global Shipping Program - opens in new window or tab. To see a full list of rates go to our ShipCover page - opens in new window or tab.

You'll receive an email confirming that your shipment is insured, along with your insurance policy number. Here's how to file your claim:. You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number.

If you paid by credit card, eBay will require proof of denial of reimbursement through your credit card company. You can mail or fax this information to eBay. Sometime in the next 45 days you will be contacted by the eBay claims administrator. Tags: claim. From time to time, eBay standard envelope shipments unfortunately may not track all the way through delivery to your buyer.

In these cases, you may also consider raising a claim to recover your lost funds. If you believe your shipment was lost in shipping, you must wait 30 days to file a claim. You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item's sold price. Respond to the PayPal claim and advise that the item was shipped using a new delivery option with eBay which does not show up on the standard shipping sites.

No, you may use any envelope that fits the size requirements listed above. A standard number ten envelope works just fine, and for added protection and convenience, we offer branded eBay heavyweight envelopes that are specifically designed to be used with eBay standard envelope. You can find them on our eBay supplies store at www. Once packed and sealed, print your label using eBay Labels to ensure proper tracking and shipping protection. Please leave the following fields untouched.

Get Started Everything you need to start selling on eBay. Shipping Whether you ship across town or around the world. Explore your options. Domestic Shipping Services eBay standard envelope. Service and Payments Learn how to give great service and get paid.

Scroll down the page to find the item in question and choose Resolve a Problem from the pull-down menu at the far right. After two days, a seller can open an Unpaid Item Case, prompting the buyer to pay or resulting in a loss of buyer privileges if the seller is never able to collect the money. Paypal can take exactly the same legal actions against you as any creditor could — take you to court for wilful nonpayment of debt, sell your debt to a collections agency, or anything else a business would do with a deadbeat customer.

PayPal will return money to the buyer after an investigation. Small Claims Court.