Is there a minimum amount of training required by your company in order to satisfy the support and maintenance contract that we would sign with you? Yes The minimum amount of training needed depends on size and scope of the client and overall objectives. Do you provide any guarantees regarding the ability of a practice to meet meaningful use requirements? It is in our mutal interest to work closely on this.
We also work closely with the RECs in each State and encourage our practices to work with them also. Does your company provide any guarantees that your EHR product will comply with Stage 2 and Stage 3 meaningful use requirements? No We have an impeccable track record in meeting the requirements in our Industry. We have every intention of complying with all deadlines and requirements to ensure that our clients are successful in continuing to achieve MU.
Is there a minimum amount of training required by your company in order for our practice to satisfy compliance with meaningful use guarantees? What services do you offer for post-implementation optimization of the system with respect to training and system customization? We encourage on-site refresher training ongoing. We also have integrated links to video tutorials within the Medent system.
A video link indicator will light up in green when a user in a part of the program that has related video links. This is also great for when an office might experience turn-over with employees. Does your product support ePrescribing? Is there an additional charge for this service or is it included in the overall cost? Yes There is a small fee per provider per month for use of updated drug files as well as processing with Surescripts. Formulary data is updated via Surescripts and integrated into drug look-ups in Medent.
This offers extremely time saving features for the practice. It improves patient satisfaction, reduces calls from the pharmacies and interruptions for the doctors. Yes Medications not included in the Medispan Drug database can easily be added at the practice level.
How are drug allergies and adverse reactions recorded and integrated into the prescribing module? Reaction alerts appear as pop-ups or displays in the prescribing screens including reaction details and indications.
When prescribing multiple medications, am I presented with an ability to separately acknowledge or document individual alerts? Is there an ability for the physician or practice to modify preset alerts? Severe vs. Medications including med histories, formulary status, sig's, dosages, etc.
Templates are usually configurated to display active meds. Detailed graphical analysis is also available for lab flow sheet comparison. Graphing labs is a great feature, especially when gaging the effects of certain medications.
With Medent, this can be done with the click of a button. No Interaction warnings are unintrusive. Use of drug interaction is also a core component for achieiving MU. It is C In the medication list, is a user able to sort medications by multiple parameters including date prescribed, diagnostic code, active or discontinued?
Yes There are numerous sorts in the meds area as well as access to drug history for any medication. What pre-defined templates do you provide? Definition: A template is a pre-defined structured capability to rapidly record content including information on clinical conditions or vital signs through mechanisms such as menus, predefined fields or checklis.
Medent includes content for over 30 different medical specialties includes procedural notes, problem based progress notes, formatted letters, etc. Medent's tools for template editing are also very easy and accessible at the provider level. For example, you could have five different doctors in the same practice who each have a variation of the same type of template.
Yes Content can be unique by provider. Medent has extremely intuitive tools for editing. This can be demonstrated. Content is otherwise considered part of pooled resources. If a doctor has created a custom template in their EHR, will the templates and custom rules be maintained when new full releases and patches are installed? Calls are route through our call-center within our corporate headquarters.
A client placing a support call will speak first to a live operator who will transfer them to the appropriate Support specialist or have someone call them back. Average response time is 15 minutes. All calls are documented and tracked by triage and type. Average resolution time is less than 2 hours.
Enhancements are often made based on analysis of issues being reported or items being requested. It should be noted that as a family run and owned company, service, support and customer satisfaction is our highest priority. No All Medent clients are equally important and receive the same level of service regardless of size or notoriety.
Clients can report support issues by submitting a form on our website or by placing a call to our help desk. We work with our clients to establish a strategy for implementation that will work best for the practice.
Most clients do want a trainer on-site during go-live, however it is not required. Is a formal users' group, online community forum or other form of social networking community available?
Some clients form their own user groups. We encourage video tutorials and refresher training. If there is an urgent situation after hours, we can be reached as needed. Medent Support staff are extremely response and aggressive in resolving support issues, so rarely ever would this be needed but a client could always have access to a manager or e-mail one of the owners. If anything, we are hard on ourselves to constantly improve response times and overall quality.
We do not outsource support. Client requests may be documented over the phone or submitted via e-mail. All enhancement requests are taken seriously, are labeled according to category ex. Billing or Ledger or Chart, etc. Programmers must weigh the value of the requests against the shared needs and benefit to the aggregate client base.
Sometimes a request address is programmed immediately if it can provide immediate benefit to clients in the field or to address an existing need. It all depends on the value of the enhancement to others, the logistics involved in the programming, the availability of programmers. Client enhancements if programmed are done at no additional cost to the client.
This ensures maximum utilization of our programming resources to the client base as well as the highest delivery of value to the clients in the form of future enhancements.
Updates to the Medispan drug database are provided automatically via the Internet and is included as part of the small monthly fees doctors pay for Advanced Drug use and Surescripts. Enhancement requests are documented and categorized for tracking. Enhancements are programmed only if the change is a benefit to mass as opposed to the few. It is also a valuable tool in maximizing efficiency in programming overall. Each patient chart includes a timeline that displays health history in order, starting with the most recent events.
New items in the chart can be set to bold for quick identification, and patient photos are Recently recommended times. NextGen Healthcare. Showing 1 - 5 of 29 results. Read All Reviews. Company Size: employees. Industry: Medical Practice. Time Used: More than 2 years. Review Source: Capterra. Alex from New York Urology Specialists. Review Source. I'm an urologist. Technical issues are rare and are immediately addressed. Great US based customer support No major bugs - well integrated with billing; full range of options Highly customizable - it helps to be technically aware to take advantage of all the things that are possible to do with it.
Some interfaces and features need to be updated to - minor issues mostly. It's a flat design with no pop-up windows or tabs for different accounts; need to open separate windows for each patient. William from Orthopedic Institute of Pennsylvania. Industry: Health, Wellness and Fitness.
They have failed to update the platform and modernize to todays standards. Customer service is horrible. We are shopping for a new system. Its simple to a point. Its easy for the physicians and hell on the back office.
It has not been modernized. Does not work well with add-on software and cost a fortune to find that out. No one answers the phone and they take forever to get back to you. They do not do a good job at trouble shooting updates and of course don't answer the phone after pushing the update live.
The list just goes on. Paul from Dr. Paul Newhart. Excellent customer service, very user friendly. A bit more costly than others.. Khandelwal Md Inc. Product paid for itself withing 1 yr of immplementation. Very cheap to run. Excellent support.
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